Guest Stay Policy

Check-In & Check-Out

Check-in time: From 2:00 PM

Check-out time: Before 11:00 AM

Early check-in / Late check-out: Subject to availability and may incur additional charges.


Late Check-Out Fees:

Check-out until 2:00 PM: 20% of the daily rate

Check-out between 2:00 PM – 6:00 PM: 50% of the daily rate

Check-out after 6:00 PM: Full daily rate (100%)


Note: Late check-out requests are subject to availability and must be confirmed with villa management in advance.


Booking & Payment Policy

  • Full payment must be made 1 days before the check-out date.
  • The payment we can process in front office between 7.00 AM - 7:00 PM
  • All prices are inclusive of local taxes unless stated otherwise.
  • We accept payments via bank transfer, credit card, or online platforms (e.g., PayPal).


Cancellation Policy

  • Free cancellation if made 7 days prior to the arrival date.
  • 50% of the booking fee will be charged for cancellations made 3–7 days before check-in.
  • No refunds for cancellations made less than 3 days before check-in or for no-shows.


Maximum Occupancy & Extra Guests

  • The villa can accommodate a maximum of 4 guests for 2 bedrooms villa and 6 for 3 bedrooms villa.
  • Additional guests beyond the agreed number will incur a surcharge of IDR 150.000 per night per guest.
  • Extra beds are subject to availability and additional costs.


Damage and Loss Policy

  • Guests are expected to treat the villa and its amenities with care.
  • Any damages, losses, or breakages caused by the guest will be charged based on the value of the item or repair cost.
  • Management will provide:
  1. A detailed report of the damages or losses.
  2. An invoice for the cost of repair or replacement.

This is a price list for damage or loss:

Linens & Towels

  • Flat Sheet Double 375.000
  • Duvet Cover Double 700.000
  • Pillow Case 50.000
  • Pool Towel 250.000
  • Bath Towel 250.000
  • Face Towel 20.000
  • Hand Towel 50.000

Glasses & Plates

  • Hi Ball Glass 20.000
  • Water Goblet 30.000
  • Old Fashion Glass 20.000
  • Dinner Plate 60.000
  • Dessert Plate 40.000


Note: Payment for damages or losses must be settled when the guest check-out. Non-compliance may result in legal action.


House Rules

  • Smoking is only allowed in outdoor areas.
  • Pets are not allowed unless pre-approved by the management.
  • Loud music and parties are prohibited after 10:00 PM to respect neighbors.
  • Guests are responsible for the proper use of villa facilities and for any damages caused during their stay.


Pool Safety

  • No lifeguard on duty – guests swim at their own risk.
  • No glassware is permitted near the pool.
  • Children must always be supervised by adults while in the pool area.


Housekeeping & Maintenance

  • Daily housekeeping is available from 8:00 AM to 4:00 PM.
  • Linen and towels will be changed every 2 days or upon request.
  • For maintenance issues, please contact our villa staff for assistance.


Internet & Utilities

  • Complimentary Wi-Fi is provided. Please contact the staff for the password.
  • Please conserve water and electricity by switching off lights, fans, and air conditioning when not in use.


Liability & Guest Responsibility

  • The villa is not responsible for lost or stolen items. Guests are advised to use the provided safe for valuables.
  • Guests are responsible for their own safety during their stay and any actions that result in damage to the property.
  • In case of damage, guests will be charged according to the Damage and Loss Policy.


Emergency Contact & Assistance

  • For emergencies, please contact our front office team at +62361 730990 or WhatsApp +6281919501501 or press "0" using phone in villa.
  • In case of medical emergencies, the nearest hospital is Siloam Hospital, located 3.5 km away.


Dispute Resolution & Governing Law

  • Any disputes arising from the stay will be resolved amicably. If unresolved, they will be subject to Indonesian law.


Privacy Policy

  • We respect guest privacy and will not disclose personal information to third parties without prior consent, except as required by law.


Acknowledgment

  • By confirming the booking and staying at our villa, guests agree to comply with all villa policies, including the Late Check-Out and Damage and Loss Policies.


This policy ensures both you and your guests have clear expectations, helping to prevent misunderstandings and protect your business. Feel free to adjust any section to match the specific needs of your villa.